EXPERIENCES OF HEALTH CARE ORGANIZATION STAFF IN PROVIDING NURSING SERVICES TO PATIENTS FROM DIFFERENT CULTURAL BACKGROUNDS

Abstract

As multicultural societies continue to grow, effective communication becomes especially crucial in the field of health care. It is essential for health care workers to communicate effectively with patients from diverse cultural backgrounds in order to provide comprehensive and culturally appropriate care for various populations. Intercultural communication in nursing refers to direct, verbal, or nonverbal interaction that occurs between individuals from different cultures. In many cases, language, cultural, and legal barriers hinder smooth access to basic nursing services for people of different nationalities. These barriers create obstacles to receiving high-quality and comprehensive medical services.

Research Aim: To reveal nurses’ experiences in providing nursing care to patients from different cultural backgrounds.

Research Methods: Scientific literature review; comparative analysis; qualitative research (semi-structured interviews); qualitative content analysis.

Health care staff understand the importance of cultural competence for patients' health and the quality of services provided, but they are often unsure about the precise meaning of the term "cultural competence." The expression of cultural competence in practice is inseparable from individuals’ attitudes toward other cultures, their ability to accept cultural differences, demonstrate cultural awareness, and make efforts to ensure clear and comprehensive information is delivered to the patient and their needs are met. The study participants critically assess their own and their colleagues’ abilities to ensure culturally competent care.